What we promise
- Free artwork check on every order. A prepress technician opens every file and checks resolution, bleed, safe margins, fonts and color mode before anything prints. If we find a problem we email you before production starts, not after.
- Free PDF proof on request. Ask for a proof in the order notes and we send a PDF showing trim and bleed lines. Nothing prints until you approve it.
- Free reprint for print defects. If a job leaves our shop with a printing error (wrong stock, wrong finish, color banding, mis-cut, scratches, missing pages), we reprint it at no charge and rush it. Tell us within 7 days of receiving the order and we take it from there.
- On-time production or we tell you first. Production times start when your proof is approved and payment is in. If something at the plant will delay your order, we call or email the same day with options, including a rush at our expense when the delay is ours.
- The price you see is the price you pay. Online prices include printing. Shipping and sales tax are the only additions, and both are shown on your invoice before you pay. No file-check fees, no setup fees, no surprise surcharges.
- Your files stay yours and stay private. Artwork is used only to produce your order and is never shared or reused.
What the guarantee does not cover
We print what you approve, so a few things fall outside the guarantee:
- Typos, wrong dates or wrong information in the approved artwork.
- Low-resolution images that we flagged in the file check and you asked us to print anyway.
- Color differences within normal commercial tolerance. Screens show RGB light and paper shows CMYK ink, so an exact match to your monitor is not possible. If a specific color matters, ask for a hard-copy proof or give us a Pantone reference.
- Delays caused by the carrier once a shipped order leaves our hands. We will still chase it with you.
How to make a claim
- Email info@nextimprint.com or call us within 7 days of delivery with your order number.
- Send two or three photos that show the problem. For color issues, a photo next to the proof or a previous print helps.
- We confirm the reprint the same business day and tell you when it will be ready or shipped.
Questions about a job before you order? Call us and talk to the people who will actually print it.